Queue

7 open · 2 urgent · SLA clocks below are counting for real.

All channels ▾ ＋ New ticket

Open tickets

7

▼ 12 closed today

First response

11m

target 15m

SLA met · 7d

97.2%

▲ +1.1 pts

CSAT · 7d

4.8/5

214 ratings

Live queue SLA timers ticking — watch them

Checkout failing for EU cards — multiple reports

#4812 · Halcyon Co · urgent · via status page

JTJo T.

—

API keys revoked after rotation — prod down

#4811 · Sora Labs · urgent · via email

MOM. Osei

—

Webhook signatures failing intermittently

#4809 · Forge & Field · high · via chat

ALA. Lim

—

SSO group mapping ignores nested groups

#4806 · Penumbra GmbH · high · via portal

RBR. Brandt

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Feature question: export retention window

#4804 · Nimbus Studio · normal · via email

JTJo T.

—

Invoice PDF shows old company address

#4801 · Bright&Co · normal · via chat

MOM. Osei

—

SLA board

Policies by plan · last 30 days performance.

30 days ▾ Edit policies

Performance by policy response / resolution

Plan	First response	Resolution	Met (30d)	Breaches	Trend
Enterprise	15 min	4 h	99.1%	2	▲ improving
Business	1 h	8 h	97.4%	6	▲ improving
Standard	4 h	24 h	95.2%	11	— flat
Free	24 h	72 h	91.0%	19	▼ watch

Breach causes — 30 days 38 total

Weekend coverage gap Sat 02:00–08:00 UTC window	16	Staffing
Escalation hand-off delay L1 → engineering routing	12	Process
Waiting on customer misflagged clock not paused correctly	10	Tooling

Satisfaction

214 ratings in 7 days · 64% response rate.

7 days ▾ Export ▾

CSAT donut fills when you arrive

Great (5★) 168

Good (4★) 29

Okay (3★) 10

Poor (1–2★) 7

Latest comments unedited

"Jo fixed in one reply what our last vendor took a week to even acknowledge." Halcyon Co · #4790	★★★★★
"Fast, but I had to repeat my account ID three times." Nimbus Studio · #4781	★★★☆☆
"The status-page link inside the reply was a really nice touch." Sora Labs · #4777	★★★★★

Team

4 agents on shift · workload and quality side by side.

Today ▾ Shift planner

On shift now live assignment

Agent	Open	Solved today	Avg first response	CSAT 7d	Status
Jo Takahashi	2	6	8m	4.9	● Available
Mensah Osei	2	4	12m	4.8	● On urgent
Ana Lim	1	5	10m	4.7	● Available
Rikard Brandt	2	3	14m	4.8	● Break 12m